Support
Support
Everything a plant engineer needs after the first inquiry: the technical file for a model, the notes we write from installations, the application packages we have delivered, and the engineer who answers when a meter misbehaves.
Documents
The latest datasheets
The technical file for a model, before the price.
AM-ULF-W Wall Mounted Ultrasonic Flow Meter Datasheet
Datasheet for the AM-ULF-W wall mounted clamp-on ultrasonic flow meter: pipe sizes, transducers, accuracy and outputs.
AM-CMFM Coriolis Mass Flow Meter Datasheet
Datasheet for the AM-CMFM Coriolis mass flow meter: direct mass flow, density and temperature measurement.
AM-DFM Doppler Flowmeter User Manual
User manual for the AM-DFM Doppler flow meter: installation, menu settings, parameters and RS485 communication codes.
AM-MFM Electromagnetic Flow Meter Datasheet
Technical datasheet for the AM-MFM electromagnetic flow meter: sizes, linings, electrodes and outputs.
Field notes
What we see at the measuring point
Written from installation experience, not from the catalogue.
The calibration interval nobody budgets for
Instrument price is the smallest part of the number that matters: consumables, access and verification decide the second-year cost.
What the pipe wall takes away from a clamp-on ultrasonic reading
Couplant, straight run and mounting position cost a clamp-on ultrasonic more accuracy than the electronics ever do.
Why an electromagnetic flow meter reads zero on a plastic pipe
A zero reading on a plastic pipe is almost always a grounding problem, not a meter problem. Here is how to tell the difference.
Technical support
Ask the people who calibrate the meters
Send the medium, the pipe or channel size, the temperature and the output your panel expects, and the reply is a principle and a model number rather than a product list.
- Selection review — the instrument checked against your process data before the order.
- Wiring and Modbus — register maps, baud and parity settings, PLC-side checks.
- Commissioning — zero and span, damping, empty-pipe and low-flow cut-off settings.
- Calibration and verification — the interval your process needs, and the certificate that proves it.
- Spare parts — electrodes, transducers, cables and seals, matched to the serial number.
Content plan — support
- A service request form in place of the plain email link: model, serial number, symptom and a photo, filed into the same inbox as inquiries.
- Response-time and warranty terms written out (support hours, time zone, warranty length per family), so the promise on this page is a commitment rather than a sentence.
- Real case studies with numbers — plant, capacity, model, measured result — as their own category, once customers allow their installations to be named.
- Installation and commissioning guides per family, as PDFs in the downloads archive rather than prose here.
Tell us the measurement point
Medium, pipe or tank size, the output your control system expects — we reply with the principle and the model.